Privacy Notice for Loyalty App


At TheloyaltyAPP (Main Database), we are committed to protecting the privacy and security of our users' personal information. This Privacy Notice  outlines how we collect, use, disclose, and protect your information when you use our loyalty app ("App"). By using the App, you consent to the practices described in this Privacy Notice .

1. Information We Collect:

Personal Information:

When you register an account with our App, we may collect personal information such as your name, username, email address, phone number, and           demographic information.

Transaction Data:         

We may collect information about your transactions within the App, including purchases, rewards earned, credit card information and points                       redeemed.

Device Information:     

We may automatically collect information about your device, including your device type, operating system, IP address, and unique device identifiers.

Location Information:

With your consent, we may collect your precise or approximate location data to provide location-based services, such as finding nearby stores or sending targeted offers.

Usage Data:                   

We may collect information about how you interact with the App, such as the features you use, the pages you visit, and your  preferences

Marketing Data :             

Your preference as to whether to receive marketing communication from us or other third-party companies

Communication Data:

When you contact us through our websites, mobile applications, via our online form, chat, telephone, e mail, post, fax, telephone, Google Play Store or iPhone App Store, customer support service etc. we collect the information you provide us.

 

2, THE LEGAL GROUNDS FOR PROCESSING YOUR PERSONAL DATA

 

Consent.

You consent to our processing your personal data when you accept our Terms and Conditions and when you visit our websites and app(s).

You may withdraw your consent at any time, by (describe the way a client can withdraw his consent), however, please keep in mind that this may impact our ability to provide you with our services and that the legitimacy of the data processing that took place prior to the withdrawal is not affected.

  Performance of our contract .

We process your personal data, to be able to provide our services to you, and to fulfill our contractual obligations.

Compliance with laws and regulations.

We may process your personal data to ensure our compliance with the applicable laws and regulations at our industry and jurisdiction.

Legitimate interests

We may process your personal data to pursue our company’s legitimate interests.

  

3. How We Use Your Information:

·        Provide and Improve the App: We use your information to operate, maintain, and improve the functionality and performance of the App, as well as to develop new features and services.

·        Personalization: We may use your information to personalize your experience within the App, including tailoring content, offers, and recommendations based on your preferences and past interactions.

·        Communications: We may use your contact information to communicate with you about your account, transactions, updates to our services, promotional offers, and other relevant information.

·        Analytics: We may use analytics tools to analyze usage trends, track the effectiveness of marketing campaigns, and gather insights into user behavior to optimize our services.

 

4. Sharing and Disclosure of Your Information:

·        Service Providers: We may share your information with third-party service providers who assist us in operating the App, processing transactions, conducting analytics, or providing other services on our behalf.

·        Legal Compliance: We may disclose your information to comply with legal obligations, enforce our terms of service, respond to legal requests, protect our rights, or prevent fraudulent or illegal activities.

·        Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction, subject to the applicable privacy laws.


5. Data Security:

We take every reasonable measure to protect the security and confidentiality of your information, including encryption, access controls, and regular security assessments.


6 Data Transfers

We may transfer your personal data to countries outside the EEA for which there is an adequacy decision by the European Commission.

We may also transfer personal data to or permit access from countries outside the European Economic Area (EEA) without an adequacy decision, only if this necessary and justifiable by the abovementioned legal grounds for data processing and there are appropriate or suitable safeguards that can guarantee the security of your personal data.


7. Your Rights :

You have the following rights regarding your personal data:

a)        The right to be informed: You have the right to be informed about every aspect of the processing of your personal data. A large part of this information can be found in the present privacy policy, and the cookie policy. If you need any clarifications, you may contact our customer support service or our Data Protection Officer [SA1]  .

b)       The right of access: You have the right to obtain confirmation as to whether personal data concerning you is being processed and, if that is the case, to obtain a copy of the personal data we maintain about you.

c)        The right of rectification: you may ask us to correct any inaccurate or outdated personal data that we process.

d)       The right of deletion: you may ask us to delete personal data that we no longer have a legal ground to process.

e)        The right of restriction: You may ask us to restrict the processing of certain data if you have doubts about their accuracy, the legitimacy of their processing, the existence of legal grounds for processing or if you oppose to the automated processing.

f)        The right of portability: you can ask us to transmit the personal data that you have provided us and we retain to a third party if this is allowed by the relevant laws and regulations.

g)       The right to object to processing: You have the right to ask us to stop processing your personal data for a specific purpose.

You can control the collection of location data through your device settings or by disabling location permissions within the App, though this may limit certain features and you can also opt out of receiving promotional emails or push notifications by following the instructions provided in the communication or by contacting us directly.

When you exercise any of the abovementioned rights, we will try to provide our answers within a month. If we need more time, we will notify you accordingly.

If you have any complaint on how we use your personal data, you can raise the subject to our customer support service at info@theloyaltyapp.eu or go to profile > submit a complain, or file a complaint to the competent data protection authority.

8. Children's Privacy: [SA2] 

The App is not intended for children under the age of 13 [SA3]  , and we do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete such information.

9. Changes to this Privacy Statement:

We may update this Privacy Notice  from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Statement within the App or by other means.

10. Data retention

We retain you personal data for a minimum period of (or for a minimum period of             after the termination of our contract) and we make sure that all your personal data is deleted after this period.

11. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Notice  or our privacy practices, please contact us at [Contact Information]/or our EU representative.

Effective Date: 01/02/2024

By using the App, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your information as described in this Privacy Notice .